Problem accessing roles on the 3DEXPERIENCE platform

Problem accessing roles on the 3DEXPERIENCE platform

Question: I have trouble accessing my role on the 3DEXPERIENCE platform. It was just working yesterday. How do I fix it?

Answer: 3DEXPERIENCE are updated periodically. When you have problems with accessing your roles after an update, please try the following. 

1. Open the platform in a private/incognito window
2. Clear browser cache & cookies for your specific browser
3. Disable ad-blockers or security extensions if you have any
4. If using a desktop App
      clear local Dassault Systemes cache under AppData\Local\DassaultSystemes

If you still have trouble after performing the steps above, please reach out to our support team support@vias3d.com and we will be happy to assist.

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