Question: I have trouble accessing my role on the 3DEXPERIENCE platform. It was just working yesterday. How do I fix it?

Answer: 3DEXPERIENCE are updated periodically. When you have problems with accessing your roles after an update, please try the following. 

1. Open the platform in a private/incognito window

2. Clear browser cache & cookies for your specific browser

3. Disable ad-blockers or security extensions if you have any

4. If using a desktop App

      clear local Dassault Systemes cache under AppData\Local\DassaultSystemes

If you still have trouble after performing the steps above, please reach out to our support team support@vias3d.com and we will be happy to assist.